11111 bed's Privacy Policy

Introduction and Applicability

11111 bed is an online gaming and sports betting platform operated for players in Bangladesh. This Privacy Policy ("Policy") describes how we process your personal information through our website, mobile application, and related services ("Platform").

By registering an account and using our Platform, you are considered to have accepted the terms of this Policy. Full details of our service usage are available on the Terms and Conditions page. This Policy applies only to 11111 bed's own Platform; we are not responsible for any third-party websites or services.

What Information We Collect

11111 bed collects only the information necessary to provide our services properly. The types of information collected are listed below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — users under 21 cannot register on this Platform)
• Email address and mobile number
• Username and encrypted password
• National ID or government-issued identity document details (for identity verification)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for processing transactions
• Deposit and withdrawal history
• Balance and bonus programme records

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Date, time, and activity logs of Platform access

2.4 Gaming and Betting Information

• Game history, bet amounts, and results
• Responsible gaming settings and limit information
• Preferred game categories and usage patterns

Purpose of Using Information

11111 bed uses the collected information for the specific purposes described below:

We never sell your information to marketing companies or third parties. Under our Responsible Gaming programme, we analyse gaming behaviour to identify problematic patterns and provide timely support.

Cookies and Tracking Technologies

The 11111 bed Platform uses cookies and similar technologies. Cookies are small text files stored in your browser that make your browsing experience more convenient.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and fraud prevention. Disabling them may cause the Platform to not function properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and game history.

4.3 Analytics Cookies

We collect anonymous usage data to understand which parts of the Platform are used most and where improvements can be made. This data does not personally identify you.

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.

Sharing Information and Third Parties

We share your personal information with third parties only in specific circumstances:

5.1 Service Providers

Necessary information may be shared with mobile banking service providers for financial transaction processing (bKash, Nagad, Rocket, Upay), game software developers such as Pragmatic Play, JILI, PG Soft, and others, and security and verification service providers. These third-party providers may only use the information for their designated purpose.

5.2 Legal Obligations

It may be necessary to disclose information in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities. In such cases, we will attempt to notify you unless we are legally prohibited from doing so.

5.3 Fraud and Abuse Prevention

If money laundering, fraud, or any other illegal activity is detected, relevant information may be shared with the appropriate authorities.

Except for the reasons stated above, we will under no circumstances sell, rent, or exchange your information.

Information Protection and Security

11111 bed applies industry-standard technical and organisational measures to protect your information:

• All data transfers are secured through SSL (Secure Sockets Layer) encryption
• Passwords are never stored directly — advanced hashing algorithms are used
• Financial information is stored in a separate encrypted database
• An automatic alert system is activated when suspicious logins or activity are detected
• Regular security audits are conducted
• Data access is restricted to authorised staff only, following a need-to-know policy

Even so, no method of transmitting data over the internet is 100% secure. You are advised to keep your login details confidential, log out after accessing from an unfamiliar device, and immediately notify our support team if you notice anything suspicious.

Data Retention Period

How long your information is retained depends on the type of information and the purpose for which it is used:

Information may be retained beyond the above periods if required by legal obligations or for dispute resolution.

Your Rights and Controls

You have the following rights over your personal information:

8.1 Right to Access Information

You may request a copy of the information stored in your account at any time. This request must be made through our support team.

8.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request a correction. As some information is linked to identity verification, additional documents may be required.

8.3 Right to Close Account

You may permanently close your account if you wish. Once closed, the account cannot be accessed after any remaining balance has been withdrawn. However, certain information will be retained for the periods described above for legal reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, you may opt out at any time. Use the unsubscribe option at the bottom of any communication, or notify our support team.

Protection of Minors

11111 bed strictly prohibits account registration and gaming activity by anyone under the age of 21. This Platform does not under any circumstances collect or process information from minors. Age verification is mandatory at registration, and additional identity verification is carried out in suspicious cases.

If we become aware that a minor has somehow created an account, that account will be closed immediately and the associated information will be deleted.

Policy Changes and Contact

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, or legal requirements. For significant changes, we will send a notification to your registered email or on the Platform. It is advisable to check this page regularly.

If you have any questions or concerns about this Policy, you can contact us via 24/7 live chat or email. Our support team can respond to your questions in both Bengali and English. Answers to common service-related questions can be found on our FAQ page.